Each envelope holds a copy of a handwritten letter, a high-quality print of one of my artworks (which doubles as a postcard), and two linen-finish paper wonders that act as daily inspiration and practical tools for a healthier, calmer, more vibrant life. Every month brings unexpected delights!

If you sign up to the monthly subscription, you are billed on the same date every month and receive a monthly Lottie Letter on an on-going basis. If you choose a 6-month or 12-month option, it’s one upfront payment for 6 or 12 letters (one posted each month)

Absolutely! Lottie Letters are a special gift. Just use your loved one’s postal address at checkout. You can pay monthly on a rolling subscription, or treat them to a 6-month or 12-month bundle (one posted each month) by making a one-time payment

New subscriptions open between the 1st-23rd of every month and Lottie Letters are posted between the 24th-28th of every month using standard, untracked shipping. Domestic addresses usually receive their letter within 3-8 days of shipping and international addresses usually receive their’s 2-6 weeks after shipping. Please consider this when you first sign up, as two payments can sometimes come out of your bank before the first letter arrives, but the next one is never far behind! The anticipation of a letter’s arrival is part of the magic, but if you’re concerned with the amount of time that passes, please email me at hello@lottieletters.com

Yes! Email me at hello@lottieletters.com before the 23rd of the month and I will change the postal address for that month’s letter onwards. If you have a Lottie Letters monthly subscription, you can change your postal address online by logging into your account. Please take an extra moment to check you’ve entered the correct postal address when you purchase to reduce the chance of missed mail

If you have a monthly subscription, you can cancel at any time, for any reason. Just email me before the 23rd of the month, and I will cancel that month’s letter and your subscription. If you cancel on the 24th-31st of the month, you will still be billed for and sent that month’s letter, but the subscription will end after that. Please note that the 6-month and 12-month bundles are a one-time payment only

None at all. Delivery is included in your subscription and all letters are kept within weight and size limits, so they are exempt from any charges

Letters are good at finding their way, but if yours doesn’t arrive in the expected time frame, email me at hello@lottieletters.com and I will contact the post service. If a resolution can’t be found, I will refund or resend you that month’s letter

You can find me on Instagram @lottieletters_ or Facebook at Lottie Letters. You can also email me at hello@lottieletters.com

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