Shipping Policy

Shipping your letter is one of our greatest joys! Everything you need to know about the process can be found below.

When we post

New subscriptions open between the 1st and 23rd of every month. We post all Lottie Letters between the 24th and 28th of each month using standard, untracked postage. If you subscribe after the 23rd of the month, your first letter will be sent in the following month's posting cycle.

Delivery timeframes

Once your letter is posted, estimated delivery times are between 3-8 business days for domestic post, or 2-6 weeks for international post - it depends on the country Lottie is posting from on a given month. Please keep these timeframes in mind when you first subscribe. Because of our monthly posting cycle, it's possible that two payments may be processed before your first letter arrives — but the next one won't be far behind! The anticipation is part of the magic, but if you're ever concerned, please email hello@lottleletters.com and we’ll get back to you.

Postage costs

Postage is always included in your subscription price. There are no additional shipping charges, ever.

Customs and import charges

All Lottie Letters are sent in a standard DL envelope and kept within the weight limit required to be exempt from customs and import charges. You will not be charged any customs, duties, or import fees on your letter. If for any reason a customs charge is applied by your country's postal service (which would be unusual and unexpected), please contact us and we'll do our best to help resolve it.

Tracking

All letters are sent using standard, untracked postage. This keeps postage costs low and your subscription price affordable. If your letter doesn't arrive within the expected timeframe, please email hello@lottleletters.com.

Incorrect or incomplete addresses

Please double-check your postal address carefully when you subscribe — a small typo can mean a lost letter. If you need to update your address, email hello@lottleletters.com before the 23rd of the month and we'll update it for that month's post onwards. If a letter is returned to us because of an incorrect address provided at the time of subscription, we'll contact you and repost it once a correct address is confirmed. Where an address can’t be verified, we'll offer a refund for that month.

Gift subscriptions

Ordering a Lottie Letters subscription as a gift is a popular choice. Simply enter the recipient's name and postal address at checkout. If you'd like us to include a personal note from you in the first envelope, just email hello@lottleletters.com after you've subscribed and we'll make it happen.

If you have postage questions, please see our FAQs or email hello@lottleletters.com and we’ll do our best to help.

Lottie Letters Shipping Policy. Effective 16/06/2026.